1. Information 

All information is strictly kept confidential and is NOT shared in shape or form.

 By agreeing to these terms and conditions you agree to promotional emails and promotions to be sent Via email.

2. Deliveries

Please allow 4-6 working days for deliveries. All deliveries will be done by THURSDAY.

I try my hardest to have all orders delivered with in a few days but some times it is out of my control and in the hands of the currier.
If you would like the item tracked then feel free to send a number or email and I add my own on so I know when it has been delivered and personally keep an eye on all deliveries to make sure they have arrived timely.

3. Refunds and returns.

If a product arrives damaged feel free to email me at havenwaxmeltsandcandles@gmail.com where I will give further information.

If an item arrives damaged then you will be asked to send photos. Where I will be contacting the currier and all information will be passed over.
If the currier company refuses the refund a replacement will come into question. 

If the item has been damaged but still can be used such as wax melts then a discount will be given for your next order.

A replacement comes before a refund, if the item can not be replaced and is damaged beyond repare then a refund is considered. 


Refunds are subject to information provided and pictures provided. And can take up to 1 week.

Any longer then 1 week and a personal apology will be given.

Charity-
For all charity donations please send a detailed email with information to realhavenscents@gmail.com along with a phone number and charity number for further enquiries.  Due to recent fraudulent activities regarding charities more questions will be asked over the phone and donations are limited to 3 a month and to £30/£50 at a time depending on what this is for. 
Only selected charities will be approved e.g local charity, small community charities and fundraising for person/people. 
Donations will be made out to the company not a person and Haven scents holds the right to refuse any donations until terms have been met.

Selling products in store-

Any of my products sold to you by a third party is not liable and all questions and enquiries should be emailed to realhavenscents@gmail.com.

If you would like to sell my products in your store. There is three ways I do this.

1.You can buy my products and sell on at any price.

2. I rent space from your store and then collect at the end of every month with 3 monthly replenishing.

3. If you would like to sell on commission then you (the seller) should contact me first where upto 15% discount will be given for orders upto £50 of the same products and 20% after that. You then sell my products earning your money back and then the commission on top.